BUSINESS PLANNING  

• Develop, in collaboration with the division leader, the strategic plan to grow market share, addressing the white space between Reece and local competitors as well as aligning to enterprise priorities.  

• Develop the annual financial plan for each branch and total market including headcount, expansion plans, and support infrastructure. 

• Deliver market sales and EBITDA annual budget. 

• Review monthly p & ls and create monthly actions to address gaps. 

• Monitors pricing trends against loss trends and plan targets, and work with appropriate partners to develop strategies to achieve pricing targets. 

• Drives accountability to achieve goals with Branch Managers and other market leadership. 

• Support continuous improvement by implementing company programs and influencing adoption. 

OPERATIONS 

• Drives operational excellence accountability within the market by ensuring standards are met and the team has the tools to make decisions to drive their business and meet goals. 

• Coaches regularly on self-audit results and improvement opportunities. 

• Reviews end-to-end account profitability for top 20% of accounts delivering 80% of sales. 

• Embraces technical/digital solutions. 

• Ensures all fixed assets are maintained and controlled. 

PEOPLE EXPERIENCE 

• Builds and maintains a high-performance team by evaluating and coaching team member performance, supporting appropriate training and development methods, and team building. 

• Identifies and develops bench strength to ensure succession planning objectives are met. 

• Provides a motivational environment in which team members exceed performance standards. 

• Ensures coordinated leadership and consistency between markets within the regions. 

• Communicate the company mission and vision. 

• Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction. 

• Create cadence of regular communication and feedback with daily team huddles, one on ones, and monthly staff meetings. 

• Continually build network and reputation for being “employer of choice.” 

• Coordinate all new hire and on-going trainings using the Career Development Roadmap 

• Coach Branch Managers, Assistant Branch Manager and Network Development Representatives to achieve average monthly active accounts (AMAA) targets.  

• Support team members (Outside Sales and Inside Sales) to ensure consistent remarkable experiences for Reece customers.  

• Regularly post results and maintain a visible scoreboard.  

• Coach team members to achieve PGP targets by qualifying customers to understand their business needs and apply/utilize appropriate pricing rate cards.  

SALES & SERVICE 

• Monitor current sales trends and product performance results, utilizing company reports to analyse trends and develop plans to qualify and engage new customers. 

• Recommend market configuration as appropriate using prudent business judgement, while maximizing available resources. 

• Promote all categories we sell including but not limited to appliances, plumbing and outdoor grilling.  

• Drive continuous improvement by identifying opportunities that enhance our unique value proposition and increase market share.  

• Develop strong relationships with designers, custom and volume builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.  

• Continually enhance sales skills and product knowledge to remain relevant and viewed as best in industry.  

• Conduct ride-alongs with branch leadership and Network Development Reps for purposes of coaching and staying close to our customer base.  

• Set high standards of service regularly reviewing customer feedback to be #1 in service in the market. 

• Attend showroom functions, trade shows, CEUs, and events as means to acquire leads.  

COMMUNICATION  

• Readily shares ideas, trends, and customer feedback in positive manner to improve upon current processes.   

• Fosters a positive working environment aligned with the company vision and core values. 

• Holds regular staff meetings with direct reports.  

• Effectively works in a collaborative manner with different work groups throughout the company, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT. 

• Shares market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.   

KEY COMPETENCIES AND SKILLS REQUIRED

• Strong verbal communication skills with the ability to convey information concisely.  

• Maintain composure and demonstrate urgency to give customer confidence that their issue(s) can be resolved timely.  

• Listen to understand the core issue and demonstrate empathy.  

• Upward communication on trends, vendor issues, etc.  

• Collaborate with Support teams openly. 

INTERPERSONAL SKILLS  

• Ability to build trust.  

• Demonstrate empathy.  

• Ability to make decisions keeping the interests of Reece and the customer top of mind.  

• Ability to negotiate to diffuse tough customer situations.  

SELLING SKILLS  

• Ability to persuade and influence purchase decisions.  

• Solution-based selling demonstrating value beyond order taking.  

• Adopt Reece product & sales training.   

• Must have experience working directly with custom home builders, volume builders, and designers to be considered for this role.

• Must have experience working with bath and kitchen home products, home furnishings, and home improvement products to be considered for this position.

TIME MANAGEMENT SKILLS  

• Effectively managing one’s time and resources to ensure that work is completed efficiently.  

• Ability to prioritize customers based on deadlines.  

• Self-structure to manage workload, creating tasks.  

PREFERRED QUALIFICATIONS

• 10+ years in management with more than 4 direct reports 

• Strongly prefer bath and kitchen industry or home improvement experience. 

• MBA experience a plus