FORTILINE INC

ID#: fe74765455e01000b46b4d1985dd0001
Category: Customer Service Representative
Position Type: Full time

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Inside Sales Representative will work cooperatively with the branch and outside team to grow sales by executing customized service and implementing the Fortiline sales process.

KEY RESPONSIBILITIES:                                       

SALES

  • Partner with outside sales to deliver on Fortiline sales and operational goals
  • Focus on developing personalized and strong business relationships
  • Promote our value to the customer
  • Takes ownership of customers / accounts and works with the branch team to provide the necessary support

CUSTOMER FOCUS

  • Develop an effective and productive working relationship with the branch team, senior leadership, outside sales and key customers / vendors – contribute to a collaborative team effort.
  • Work closely with vendors to make sure product shipment / delivery dates are adhered to and communicate changes appropriately to the customer
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
  • Assist with Counter Sales

SUPPORT

  • Timely and accurate entry of sales orders and purchase orders
  • Assist with inventory control and physical inventory counts
  • When needed, assist in the warehouse, pulling customer orders, and unloading or loading trucks 
  • Perform other duties as assigned

KEY CAPABILITIES:                                

BUILD RAPPORT

  • Establish a good first impression and build trust by living our values and executing to our customer promise.

UNDERSTAND THE CUSTOMER

  • Ask the right questions and adapt to the needs of our customer.

PROVIDE VALUE

  • Personalize solutions to our customers needs.

ENHANCE THE RELATIONSHIP

  • Deliver on agreed promises and create future growth opportunities.

Minimum Qualifications:                                 

  • High School education or equivalent
  • Minimum 1 – 3 years’ experience in a related wholesale distribution business.  (Home Depot – any kind of product knowledge)

Preferred Qualifications:                         

  • Experience with an ERP system (i.e. Eclipse, Mincron)

Additional physical demands of this role require bending, squatting, crouching, reaching, lifting 75 pounds or more, and working indoors/outdoors as required by the job during the assigned work hours. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Related experience may include: Account Manager, Account Representative, Inside Sales Rep, Parts Sales Representative, Customer Service Representative, Counter Sales Rep.

Plumbing & Waterworks: Related Service Occupational Codes may include but are not limited to 001519, 001797, 003004, 003556, 1120, 1169, 1171, 120A, 12B, 12H, 12K, 1302, 1371, 13B, 19D, 21K, 313, 3E411, 3E431, 3E451, 3E451A, 3E471, 3E471A, 3E490, 3E4X1, 4205, 4230, 4250, 4260, 4340, 4952, 4999, 51K, 6199, 704, 748B, 91B, DC, FC, FCA, HT, MK, MM, MMA, U52A, UT
 

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

  • Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
  • Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
  • Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
  • Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
  • Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
  • Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. 

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance

  • Flexible Spending Accounts and Health Savings Accounts

  • Company-paid Life Insurance

  • Short Term Disability

  • 401(k) Plan

  • Paid Time Off (PTO) – plus paid holidays

  • Parental Leave

Voluntary benefits:

  • Vision

  • Long-term Disability

  • Voluntary Life and AD&D Insurance

  • Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

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