Website NH Yates

Premier East Coast Manufacturers Rep Agency

Do you want a hybrid office/remote environment?
Are you looking for a career instead of a job?
Do you want to work in an industry that is always essential?
Do you have experience in plumbing, HVAC, hydronics, waterworks or a related industry

At NH Yates, the Inside Sales Rep (ISC) is the Customer’s advocate whose primary focus is to provide the best customer experience possible. The ISC will respond to frequent inbound calls from Clients and will be required to provide consultation or support as needed. They will work with Sales Associates, Reps, and our Partners to create solutions throughout the sales process. If you are energetic, well-spoken, and eager to ensure all customer inquiries meet or exceed expectations, we want you on our team!

Office located in Hunt Valley, Md.

The ideal candidate will have previous experience in plumbing, heating, air conditioning, waterworks.


Confident and passionate about selling. Always closing and asking for the sale.
Understands and explains how the company differentiates from our direct and indirect competition.
Adds value to customer and internal interactions by understanding the true needs of the customer and their business model.
Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors.
Assumes responsibility for team outcomes (Success and/or failure).
Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices.
Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team
Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results.
Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities.
Learns and demonstrates ability to organize electronic and paper-based information.
Demonstrates proficiency with related computer systems and applications (Salesforce, Telenotes, Microsoft Outlook, Word, Excel, PowerPoint, email, etc.).
Understands own organization’s profit model and makes sound decisions and recommendations to maximize.
Follows procedures – Accurately and carefully follows established procedures for completing work tasks.
Ensures high-quality output – Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
Acts – Initiate’s action to correct quality problems and notifies others of quality issues as appropriate.

Proven inside sales experience
Track record of over-achieving quota
Strong phone presence and experience dialing dozens of calls per day
Proficient with corporate productivity and web presentation tools
Experience working with Telenotes or similar CRM
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience with an Activant/Epicor software platform
BA/BS degree or equivalent

Clothing Allowance
HSA Contribution
Great work environment

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