ID#: 0875253d2f4f0101f5bb215d6e7e0001
Category: Customer Service Representative
Position Type: Full time


  • Customer Service
    • Assist all customers in a friendly, professional, and efficient manner
    • Verify all loads to ensure full and accurate customer deliveries
    • Deliver material to customer sites in a safe and timely manner, including unloading of material at the designated location
    • Engage with customers at delivery location to ensure satisfaction with order fulfillment and material quality  Address customer issues independently or in conjunction with branch associates as required
  • Operations
    • Load deliveries onto truck independently or in conjunction with warehouse associates
    • Pull and prepare orders, including staging for shipment.  Assure product is properly stacked, organized, and secured on pallets
    • Receive, verify, stage and stock/inventory all incoming material
    • Assist with product returns, including product inspection, restock/re-inventory, disposal, etc.
    • Maintain inventory control by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer. May also assist in counting of physical inventory per company and branch procedures
    • Prepare packages for shipment via UPS/FedEx
    • Successfully complete all assigned training within given timeframe
  • Safety
    • Safely utilize PIT (power industrial trucks) equipment (Forklift, Order Picker, Reach Truck etc.) to pull and move product onto trucks and throughout the warehouse.  May be required to use RF scanner depending on branch operating system
    • Ensure security of load before and throughout delivery
    • Conduct pre and post-delivery vehicle inspections and report any concerns to branch management
    • Understand and abide by all DOT regulations and standards (if applicable)
    • Maintain safe and clean work environment by keeping trucks, shelves, pallet area, and work stations neat; sweep, dust and mop. Organize warehouse and work area for orderliness at all times
  • Perform other duties as assigned
  • High School Diploma or equivalent is required
  • Minimum of 2 years’ experience as a delivery driver supporting a warehouse environment is required; warehouse experience including order picking, shipping and receiving and cycle counting is highly desired
  • Must have a minimum Class C license, with a clean driving record
  • Must have previous experience using PIT equipment; current forklift certification is an asset
  • Knowledge of DOT regulations


  • Must present a professional image at all times to customers and vendors
  • Must have proficient computer skills; previous experience with an ERP system (i.e. Eclipse, Mincron) is an asset
  • Must be self-motivated and able to multi-task in a fast-paced and ever-changing industry
  • Strong interpersonal, communication and customer service skills required
  • Must be able to work positively within a team environment
  • Must be able to learn quickly and have a desire to succeed
  • Must have strong organizational and problem-solving skills with the ability to identify solutions with minimal assistance
  • Regular, timely attendance is required to meet customer needs in an efficient and effective manner

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) – plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

We're an equal opportunity employer and we welcome diversity and inclusion! All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

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