Website Northeastern Supply

Summary

The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products.

 

Essential Duties and Responsibilities

Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
Use electronic and published catalogs to provide product, pricing, and availability information to customers.
Accurately use order entry, computerized systems, and other technologies as required.
Follow company pricing and credit guidelines.
Solve or find someone to quickly solve customers’ problems.
Handle customer complaints and returns, while showing a positive attitude.
Retrieve orders from the warehouse quickly and accurately.
Assist in scheduled physical inventory counts.
Keep merchandising and counter areas clean and attractive.
Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor.
Participate in company-sponsored sales promotions.
Light warehouse duties as assigned.
Attend product training meetings.
Perform other duties as assigned.
Qualifications

Minimum 1-2 years of work experience. Plumbing industry experience preferred.
Strong customer service and/or problem-solving skills.
Must be results-oriented and willing to be accountable for results.
Good written and oral communication skills.
Ability to organize and manage multiple priorities.
Available to work weekday or weekend overtime as required.
Physical Demands

Ability to lift up to 75 pounds.
Requires long periods of standing.
Frequent stooping, squatting, stretching, and lifting are required to reach inventory items.
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions

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