ID#: fe26cb86373710015782356b677d0001
Category: Associate Analyst II
Position Type: Full time

The Credit Representative is responsible for assisting the overall accounts receivable portfolio assigned to them as it relates to credit, collection and communication needs.  This includes contacting past due customers for payment, monitoring lien/bond expiration timelines and filing claims as required, researching and resolving all customer/branch inquiries/payment discrepancies, reviewing/approving customer credit limits for new and existing customers and maintaining a regular communication cadence with branch teams.

Job Description


·         Analyze information received from customers and various credit services

·         Approve credit limits within assigned authority, both unsecured and secured risk

·         Follow closely the course of aging accounts and determine action needed

·         Perform collection calls for accounts

·         Process lien waivers

·         Review lien / bond filing dates to ensure collectability of AR portfolio

·         Follow all required state/federal lien and bond laws for branches assigned

·         Reconcile short pays and Unapplied Cash on branch accounts

·         Follow up on disputes timely and work with Regional/Branch and salesman to resolve

·         Facilitate placement of accounts with collection agencies and recommend legal action when necessary

·         Communicate regularly with Regional / Branch and salesman regarding collection matters

·         Perform other duties as assigned

·         Visit customers and branches as needed



·         Prefer 4-year college degree in business, accounting, finance or prior business to business collections experience with some college course work



·         Prior collection experience, distribution, wholesale or manufacturing preferred

·         A customer service mindset

·         Excellent communication skills both oral and written

·         Goal/results oriented

·         Strong organizational and interpersonal skills

·         Ability to handle stress successfully

·         Ability to manage time and multi-task

·         Ability to work independently on assigned tasks

·         General computer skills (Windows, Office, Excel)

·         Ability to problem solve and use good judgment on decisions

·         Ability to work as part of a team in a fast pace environment

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) – plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

We're an equal opportunity employer and we welcome diversity and inclusion! All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

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