ID#: 9e9a5555a9c01000cc7222c80c760001
Category: MSC Jobs
Position Type: Full time

The UX manager role will provide creative and operational direction and vision for Reece’s suite of digital products and lead the User experience (UX) team in developing useful, usable, and innovative solutions.  


As a UX Manager, you will direct the teams to utilize user-centered design methodologies, observational research, and analytics to develop solutions that will balance user intent, business needs, and technical capabilities to achieve elegantly intuitive experiences. 


As a key member of digital experience team, you will significantly help define and execute strategy, standards, and overall direction of the digital initiatives of Reece. 



  • Craft a clear vision and design strategy for how a sophisticated feature set connects with one another, in partnership with the broader design, product development and engineering leadership team. 

  • Collaborate with product and portfolio team to craft, guide and execute product roadmaps and design solutions. 

  • Supervises and participate in the entire design process of our digital products & services from initial research, ideation, conceptualization, and design, to testing and validation. 

  • Plan research activities, build insights, reframe problems, and provide recommendations to enable UX team to generate and iterate on new solutions. 

  • Apply Service Design and Design thinking approaches to guide the discovery and conduct workshops internally and externally to understand customer and employee journeys, identify innovation opportunities and solve complex problems. 

  • Coordinates design sessions and activities with digital, product, business, branch, and IT teams for successful implementation of the digital initiatives. 

  • Create UX artifacts for future planning and project deliverables such as low and hi-fidelity UI prototypes using the Design system, discussion guides for research, insight reports, presentations, etc. 

  • Advocate for Customer & Employee experience and communicate UX team progress with business stakeholders and leadership. 

  • Build, grow and guide the UX team. Introduce and refine standard methodologies internally to continuously improve team skills, quality, and efficiency. 

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

  • Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
  • Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
  • Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
  • Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
  • Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
  • Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. 

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance

  • Flexible Spending Accounts and Health Savings Accounts

  • Company-paid Life Insurance

  • Short Term Disability

  • 401(k) Plan

  • Paid Time Off (PTO) – plus paid holidays

  • Parental Leave

Voluntary benefits:

  • Vision

  • Long-term Disability

  • Voluntary Life and AD&D Insurance

  • Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

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