ID#: a37090af5cda1000c7199b6ee3970001
Category: Customer Service Representative
Position Type: Full time

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at

Counter / Parts Sales


The parts sales role is empowered to use expertise to help our customers keep their communities safe through delivering clean water and HVAC.

Specific duties include:

• Assess customer’s needs and offer personalized solutions.
• Working cooperatively with team members maintain inventory and sales standards
• Properly enter and track sales

Most importantly, you will deliver high quality customer service and professionalism!


• Knowledge and skills common with 2 years’ experience in the assigned business line.
o Plumbing
o Waterworks
o Kitchen & Bath
• Highschool diploma or equivalent


• Experience in leadership
• Skills and knowledge to advance your career into leadership, sales, or account management opportunities.

Additional physical demands of this role require bending, squatting, crouching, reaching, lifting 75 pounds or more, and working indoors/outdoors as required by the job during the assigned work hours. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Related experience may include: Parts Representative, Sales Rep, Inside Sales Representative, Customer Service Representative, Counter Sales Rep.

Plumbing & Waterworks: Related Service Occupational Codes may include but are not limited to 001519, 001797, 003004, 003556, 1120, 1169, 1171, 120A, 12B, 12H, 12K, 1302, 1371, 13B, 19D, 21K, 313, 3E411, 3E431, 3E451, 3E451A, 3E471, 3E471A, 3E490, 3E4X1, 4205, 4230, 4250, 4260, 4340, 4952, 4999, 51K, 6199, 704, 748B, 91B, DC, FC, FCA, HT, MK, MM, MMA, U52A, UT

HVAC: Related Service Occupational Codes may include but are not limited to 001797, 003005, 003177, 003179, 003651, 003653, 1120, 1161, 1169, 120A, 12B, 12K, 13B, 19D, 19K, 2A612, 2A632, 2A652, 2A672, 2A692, 2A6X2, 2M013, 2M033, 2M053, 2M073, 2M0X3, 3E111, 3E131,  3E151, 3E171, 3E1X1, 3E490, 4223, 4228, 4245, 4250, 4260, 51L, 52C, 6073, 6074, 6104, 6199, 6499, 68W, 702, 742B, 881A, 915A, 919A, 91B, 91C, 91J, AS, B23A, DC, EN, F17A, F18A, MK, MM, MMA, Q31A, Q53A, U10A, U14A, U17A, UT

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

  • Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
  • Physical Capacities – Lift up to 50 pounds frequently throughout the day, sitting and standing for extended periods. Kneeling, squatting, climbing, and walking
  • Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
  • Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
  • Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
  • Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance

  • Flexible Spending Accounts and Health Savings Accounts

  • Company-paid Life Insurance

  • Short Term Disability

  • 401(k) Plan

  • Paid Time Off (PTO) – plus paid holidays

  • Parental Leave

Voluntary benefits:

  • Vision

  • Long-term Disability

  • Voluntary Life and AD&D Insurance

  • Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

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